In order to make your stay as pleasant as possible, the management requests your co - operation on observing the following as an agreement between the guest and the Royal Palace Hotel.

1. Tariff

The tariff is for the room only and is exclusive of any government taxes applicable Meals and other services are available at extra cost. To know your room tariff, please contact the Duty manager, guest registrations forms must be signed on arrivals.

2. Settlements of bills

Bills must be settled on presentation, personal cheques are not accepted.

3. Company's linen on guest's luggage and belongings

In the case of default in payment of dues by a guest, the management shall have the linen on their luggage and belongings, and be entitled to detain the same and to sell or auction such property at any time without reference to the guest. The next sale proceeds will be appropriate towards the amount due by the guest without prejudice to the management's right to adopt such further recovery proceedings as my be required.

4. Check - in

Please prevent your ID card, passport or temporary residence card upon check in, by law visitors must present personal documents for hotel records. These document will be returned upon departure.

5. Departure

Check out time is (mention your checkout time here) please inform the reception if you wish to retain your room beyond time. Extension will be given depending on the availability. If the room is available, normal tariff will be charged. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.

6. Luggage storage

Subject to availability of the storage space, the guest can store luggage in the luggage room, at the guest's sole risks as to lost or damage from any cause, luggage may not be stored for period of over 30 days.

7. Guest

Guest are particularly requested to lock the door of their rooms when going to bed. For the convenience of the guest, election safety locker are provided in the room to store any valuables.

The management will not in any way whatsoever be responsible for any loss/ or damage to the Guest's belongings or any other property from either the hotel room or the locker or any other part of the hotel for any cause whatsoever including theft of pilferage.

8. Pets

Mention your policy for pets (allowed or not - allowed)/ (allow us to make separate arrangement)

9. Hazadous goods

Bringing goods and/ or stoning of raw or exposed films or any other article of a combustible or hazardous nature and/ or prohibited goods and/ or goods of objective nature is prohibited

The guest shall be solely and responsible to the management, its other guest, invited visitors, agents and servants for all loss financial or otherwise and damage that may be caused by such articles or as a result of the guest's own negligence and non - observance of any/ instruction.

Gambling, contraband, prostitution, weapons, explosives, flammable objects, poisons, drugs...are strictly prohibited on hotel premises

10. Damage to property

The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their guest or any person for whom they are responsive.

11. Management's right

It is agreed that the guest will conduct him/ herself in a respectable manner and will not cause any nuisance or anymore within the hotel premise. The management has the right to request any to vacate his/her room or other areas of he hotel forth with. Without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default the management has the right to remove the guest luggage and belongings from the room occupied by him/her.

12. Government rules and regulations and application of laws

Guest are request to observe, abide confirm to and be bound by all applicable acts and laws and Government rules and regulations in force time to time

13. Photographs and video's

Using photographs and video's taken in hotel for commercial or public purposes is illegal. Those who do so will be subject to prosecution

14. The compensation rates

THE COMPENSATION RATES

The above prices are subjected to 10% VAT/ Giá trên chưa bao gồm thuế VAT 10%